Parent FAQ

Yes. Geskus is proud to offer our 3rd Child Free Family Plan. Please refer to your child's picture day flyer for more detailed information.

We feel we offer the best quality product available, and we strive for a perfect picture every time. However, if you are not satisfied with your photo, please visit us on retake day.

Find out about your school's retake day here.

If you are not interested in retakes, please mail your child’s photos to:

Geskus Studios
ATTN: Customer Service
10 Whitaker Rd, Unit #4
Seabrook, NH 03874

If you ordered by paper form: please add a note with your first and last name and home mailing address and phone number. This information is needed to process your refund.

If you ordered online: please provide your online confirmation number. This information is needed to process your refund.

Once we receive the photos, we will then issue a refund. You will receive your refund within 7-10 days of our receipt of your photos.

Pre-orders will arrive 3-4 weeks after your picture day.

Orders placed after picture day will arrive 10-14 days after checkout.

Digital downloads are sent to the email address you provided at checkout 3-4 weeks after picture day. If you have not received an email, please check your spam folder. If you are still missing your download, please contact our customer service team for assistance.

For missing orders, please fill out this form and our team will investigate: Order Not Received

We’re sorry you received an incomplete order. Please submit this form to our customer service team and they will be in touch.

Please contact our customer service team and they will assist you.

Depending on your school, you may pre-order online or with a paper order form. Please note that ordering options vary by school

Pre-Order Online

Go to geskusprint.com and use your school pre-order code to register and order photos for your child. The school code is printed on flyers and email notices sent home by the school. If you need your pre-order code, contact customer service and they will assist you. The school code for pre-ordering expires at midnight on picture day. Not every school offers online pre-ordering, please refer to your child’s picture day flyer for more information.

Pre-Order with an Order Form

1. Fill out your child’s information at the top

2. Select the items you wish to order. Make sure to include your background selection. If no background is selected, we will default to background A (Studio Gray)

3. Provide payment in the order envelope via cash or check for the exact amount. Photographers cannot make change. Make checks payable to Geskus Studios

4. Send the order envelope to school with your child on picture day. The photographers will collect their orders.

Top Tip: Looking for more background options? Order online at geskusprint.com

Not to worry! Every child is photographed on picture day whether they have an order form or not. You can always order at any time and you have a few options.

Option 1:

Use the pre-order code on the order form to order online at geskusprint.com until midnight of picture day.

Option 2:

Wait until you receive your child’s proof. The proof will have a unique code where you can order your child’s photos online at geskusprint.com

No. Approximately 4-6 weeks after picture day, you will receive your child's picture proof with a unique code for your student, which you can use to place an order at any time online through our secure site geskusprint.com

Approximately 3-4 weeks after picture day, you will receive your child's picture proof with a unique code for your student, which you can use to place an order at any time online through our secure site geskusprint.com

Our proofs use a standard background for every child. The background(s) you selected will still appear on your prints and digital downloads.

Ordering online is fast and easy through our secure site: geskusprint.com

Pre-Order Before Picture Day:

Go to geskusprint.com and use your school pre-order code to register and order photos for your child. The school code is printed on flyers and email notices sent home by the school. If you need your pre-order code, contact customer service and they will assist you. The school code for pre-ordering expires at midnight on picture day. Not every school offers online pre-ordering, please refer to your child’s picture day flyer for more information.

Order Online after picture day:

Once you receive your child's picture proof, you will be given a unique code for your student, which you can use to place an order at any time online through our secure site geskusprint.com.

Every school is different and may offer to pre-order online or with a paper order form. Please refer to your child’s picture day notice for more information on how to pre-order.

Placing an order after picture day can only be done online. You will receive a proof preview of your child’s image that contains a unique student code you can use to order online at geskusprint.com

1. Fill out your child’s information at the top

2. Select the items you wish to order. Make sure to include your background selection. If no background is selected, we will default to background A (Studio Gray)

3. Provide payment in the order envelope via cash or check for the exact amount. Photographers cannot make change. Make checks payable to Geskus Studios

4. Send the order envelope to school with your child on picture day. The photographers will collect their order.

Top Tip: Looking for more background options? Order online at geskusprint.com

No. Please fill out individual order forms for your children to ensure that you receive the correct order and background choice for each child.

Please check with your school’s main office for a copy of the order form. Many schools also have a digital version they can share.

If it has been more than 1 week since picture day, please contact our customer service team for assistance.

Not to worry! Every child is photographed on picture day whether they have an order form or not. You can always order at any time and you have a few options.

Option 1: Use the pre-order code on the order form to order online at geskusprint.com until midnight of picture day.

Option 2: Mail in your completed order form to our office:

Geskus Studios
ATTN: Order Department
10 Whitaker Way, Unit #4
Seabrook, NH 03874

Option 3: Wait until you receive your child’s proof. The proof will have a unique code where you can order your child’s photos online at geskusprint.com

You will receive information from the school and/or Geskus about the details of picture day with enough time to order and prepare. You may contact the school for additional information.

Yes. All students are photographed on picture day, even if you are not planning to order.

Each school has different policies on parent volunteers, please contact your child’s school for more details on how you can get involved.

We are always grateful to have volunteer assistance on picture day. As a thank you for assisting our photographers, Geskus is happy to offer a complimentary picture package for your student!

Because picture day is a busy event, we do not suggest planning a sibling photo.

However, one can be accommodated, provided there is adequate time and school policy allows it. Please contact your child’s school to learn more about their specific policies regarding sibling photos.

Your school will inform you when Retake Day is scheduled to take place. If you haven’t heard from them or you have any questions, please contact customer service for assistance.

Please plan to send your child to retake day. Your school will inform you when retake day is scheduled to take place.

All students are eligible for a retake photo, no questions asked.

If you placed an order and would like to replace the original photo with the retake photo, send your student to retake day with the picture package you would like to replace. We will replace your package at no cost to you.

If you would like to place a new order, please fill out the order form for your student’s original picture day. If you do not have the original order form, simply wait for the proof to arrive. You will receive a student code to order photos from retake day online.

If you have any notes or information for the photographer that you feel is pertinent to the success of your child's retake photo, please have your child bring a note with them to the camera.